Date of Award

11-14-2015

Document Type

Thesis

Degree Name

Master of Arts (MA)

Specialization

Communication and Leadership

School or Department

School of Leadership Studies

First Advisor

Dr. Pavel Shlossberg

Second Advisor

Dr. Michael Hazel

Abstract

The citizens of the United States contribute a rich blend that includes (but is not limited to) cultural heritage, race, gender, sexuality, and socio-economic backgrounds. Therefore, it is integral that online curriculum meets the challenge of effectively communicating with a diverse student body, as well as effectively facilitates a democratic learning environment. An online academic environment that is respectful and responsive to diverse backgrounds and perspectives is oftentimes referred to as a democratic online learning environment. Research indicates that seven components make up a democratic online learning environment and include: 1 - Culturally competent staff (Thorpe, 2002, p. 115, Ramsay, 2005, p. 18) 2 - Presence (Lehman & Coneicao, 2010, p. 11) 3 - Emotional intelligence (Gorski, 2004, p. 67, Lehman & Coneicao, 2010, p. 20, Thorpe, 2002, p. 111, Turpin, 2007, pp. 12 & 13) 4 - Communication skills (Green & Ackerman, 1995, p. 13) 5 - Understanding the obstacles to valuing difference (Allen, 2011, pp. 188 & 189) 6 - Critical thinking (Gorski, 2004, pp. 38 & 47) and 7 - A diverse and dynamic learning environment that includes problem solving (Bonk & Zhang, 2006, pp. 249 & 250, Guarasci & Cornwall, 1997, pp. 115 & 116, Thorpe, 2002, pp. 112 & 113). Constructivist communication theory and pedagogy supports the seven principles summarized above. A thesis project is included as part of this work. The project is a 35-minute training video that targets online post-secondary instructors in Washington State. The training video, A Reflection on the Influences of Perspective, provides online instructors an opportunity to reflect on how life circumstances and environment influence how actions from those who are different can impact instructor demeanor and response. The training video aims to increase self-awareness and sensitivity, in order that online instructors can more readily recognize diversity as a resource and an asset.

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