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International Journal of Servant-Leadership

Abstract

Leading within Catholic health care is a growing struggle as the health care environment undergoes monumental change. The Institute for Healthcare Improvement (IHI), a significant force in shaping health care policy, lists its five primary focus areas on its website: Improvement Capability; Patient and Family Experience; Patient Safety; Quality, Cost and Value; and Triple Aim for Populations (IHI, n.d.). Successfully addressing each area provides unique challenges to leaders because each area demands significant changes to individual behavior and organizational structure. Added to this is the reality that any improvement in one area likely adds complexity to another area. For example, patient safety advocates, most notably the Institute of Medicine, have championed the utilization of electronic medical or health records as mechanisms to eliminate variation and share real time patient information that is supposedly helpful to clinicians (Jarrett, 2016).

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