International Journal of Servant-Leadership
Abstract
Faculty and staff play a vital role in the success of higher education institutions and thus are critical assets for colleges and universities (Bateh & Heyliger, 2014; Cordeiro, 2010; Ragaisis, 2018). Satisfied faculty and staff enhance organizational effectiveness by improving the learning environment for students, enhancing student performance, and boosting the institution’s public image (Chen, Yang, Shiau, & Wang, 2006; Siddique, Aslam, Khan, & Fatima, 2011) and long-term success (Kebede & Demeke, 2017). Job satisfaction (JS) is increasingly the focus in managing higher education institutions. High JS among faculty and staff improves productivity and cuts costs by reducing underperformance (Webb, 2009), turnover, absenteeism, and employee errors (Dartey-Baah, 2010). For example, the estimated salary premium required to replace a single dissatisfied faculty member is $57,000 (Finch, Allen, & Weeks, 2010).
Recommended Citation
Baqai, Haroon Rasheed
(2020)
"Perceived Servant-Leadership Affects Job Satisfaction in Higher Education: A Literature Review,"
International Journal of Servant-Leadership: Vol. 14, Article 11.
DOI: 10.33972/ijsl.29
Available at:
https://repository.gonzaga.edu/ijsl/vol14/iss1/11
Copyright Information
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