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International Journal of Servant-Leadership

Abstract

In the United States, medical errors, clinical complications and bad outcomes are often managed through a medical-legal system that seeks retributive justice, costing billions of dollars, and leaving patients and healthcare providers with deep emotional wounds and fractured relationships. In contrast, a forgiveness-based approach through Servant-leadership offers patients and medical providers a holistic and restorative justice that acknowledges shared suffering, addresses intrinsic needs, and rebuilds the sacred sense of community once shared between the two groups. This paper explores the benefits of a Servant-leadership forgiveness-based approach to medical errors, clinical complications, and bad outcomes, including its positive impact on patients, healthcare workers, and costs borne by society.

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