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International Journal of Servant-Leadership

Abstract

In recent years there has been a shift in the managerial sphere of interest within organisations. Increasingly, managers tend to focus on the creation of sustainable development. This has a positive impact on employees and society as a whole (Spears, 1998; Patterson, 2003). More than ever before, organisations are seeking to recruit leaders who not only manage, but also lead, and lead well, meaning that they show a strong tendency toward the good, the moral well-being of their staff, their customers, and ultimately society (Patterson, 2003). Organisations increasingly focus on what people think, how they behave, and why certain decisions are made. There is a close relation between these aspects on the one hand and human feelings on the other. They prove essential for adequate decision-making (George, 2000). Being interested in people and their feelings turns out to be a prerequisite for good leadership (i.e., making the right decisions).

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