The Serving Salesperson: Meeting Customer Needs With Practices of Servanthood

Authors

Daniel H. McQuiston, Butler UniversityFollow
Lawrence J. Lad, Butler University
W. Scott Downey, Purdue University

Abstract

I was taught to serve customers and to look to do whatever we could do to meet their needs. We ask them what their biggest challenges are and how we can help them-it goes beyond simply selling products....I try to be a humble servant even in the littlest of ways, calling them, telling them "I'm thinking about you."...People want to have a relationship with others who show a genuine caring attitude for them. -Packaging materials salesperson

Recommended Citation

McQuiston, Daniel H.; Lad, Lawrence J.; and Downey, W. Scott (2013) "The Serving Salesperson: Meeting Customer Needs With Practices of Servanthood," International Journal of Servant-Leadership: Vol. 8, Article 12.
DOI: 10.33972/ijsl.137
Available at: https://repository.gonzaga.edu/ijsl/vol8/iss1/12

Copyright Information

Copyright 2013 The Author(s). All rights reserved