Date of Award

1-1-2014

Document Type

Thesis

Degree Name

Master of Arts (MA)

Specialization

Communication and Leadership

School or Department

School of Leadership Studies

First Advisor

Dr. Pavel Shlossberg

Abstract

This thesis provides an overview of research surrounding the multigenerational workforce community in the United States. The research reflects agreement among scholars that there are four generations of workers currently making up the workforce in the United States, including Traditionalists, Baby Boomers, Generation Xers and Millennials. The specific influences and attributes of each generation have shaped their communication preferences and linguistic choices made when the generations communicate with one another in the workplace. During conversations between individuals from two different generations, each may feel as if different languages are being spoken, and many conflicts in the workplace are caused by these gaps in communication. Communication that reveals shared values and reflects common commitments to organizational goals, on the other hand, enables coworkers to forge and sustain positive and productive relationships in organizations. Interpretive listening is a key component to establishing this level of effective communication. Creating an organizational culture that includes training is recommended when striving to create a cohesive multigenerational community in the workplace. This study suggests how the use of interpretative listening can help create mutual respect and better working relationships among the different generations. Trainings designed using adult learning methodologies that provide generational awareness coupled with instruction on the use of interpretive listening is an effective way of addressing this issue.

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