Date of Award

1-1-2014

Document Type

Thesis

Degree Name

Master of Arts (MA)

Specialization

Communication and Leadership

School or Department

School of Leadership Studies

First Advisor

Dr. Pavel Shlossberg

Second Advisor

Dr. Cheryl Coan

Abstract

This thesis used Deetz’s (1982) critical theory of organizational communication to uncover problematic practices of engagement employed by the Government of Alberta (GoA) in its dealings with the Nonprofit Volunteer Sector (NPVS). Using the action research methodology, the project consisted of a survey and interview component. Surveys containing short answer and rating-based questions were distributed to 19 organizations within the nonprofit community that interact with government representatives (both elected and bureaucratic) on a regular basis. Upon completion of the survey collection period, five one-on-one interviews were conducted with members of the NPVS community. Questions were aimed to build off of the quantitative survey data, and provide a robust set on qualitative responses to bring communication issues to light. The researched revealed that not only do perceived gaps in communication exist, but also suggest that concerns surrounding a lack of transparency and trust in the decision-making process also influence engagement practices. Further, perceptions indicated there is great variation in engagement practice, which is dependent upon both the nonprofit agency involved in conversations and the level of government (elected or bureaucratic) to which it is communicating. The study reveals that issues of trust, openness, honesty, and transparency may be improved through a culture of inclusion, as described by the stakeholder engagement theory. It is proposed that by including multiple voices into decision process and routines, a more effective communication climate will develop.

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