Date of Award

1-25-2016

Document Type

Thesis

Degree Name

Master of Arts (MA)

Specialization

Communication and Leadership

School or Department

School of Leadership Studies

First Advisor

Dr. Pavel Shlossberg

Second Advisor

Dr. Kristina Morehouse

Abstract

We live in a world reliant on relationships. Through interpersonal relationships we construct our own individual and group identity. As members of the workforce, it is imperative that we consistently mold our thoughts and beliefs in coordination with our surroundings. This study examines a) how coordinated group meaning is affected by nonverbal communication in the context of organizational change and b) the impact of organizational change on workplace identity. Pearce and Cronen’s (2012) Coordinated Management of Meaning (CMM) is used as the theoretical basis. This theory helps provide deeper understanding of why nonverbal communication has a greater impact on communication and identity. Interviews of seven individuals in support roles found that nonverbal communication plays a significant role in the acceptance or rejection of organizational change. Participants consisted of both managers and subordinates with varying degrees of work experience and tenure. Results demonstrate that, through coordinated group meaning, individual identity is impacted by change and nonverbal cues play an important role in guiding and altering beliefs and perception. Navigating change becomes complicated with the introduction of unfamiliar nonverbal communication cues. As the surrounding environment changes and new people are introduced to a group, individuals struggle with their own understanding and acceptance of change. It is through working together that change becomes acceptable.

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