Date of Award

7-14-2014

Document Type

Thesis

Degree Name

Master of Arts (MA)

Specialization

Communication and Leadership

School or Department

School of Leadership Studies

First Advisor

Dr. Heather Crandall

Second Advisor

Dr. Barbra Kingsley

Abstract

Government agencies are adopting e-governance projects at an incredible pace to increase transparency, constituent participation, and collaboration. Although these projects have the potential to improve the relationships between constituents and their governments, there are major barriers to the successful implementation and management of such initiatives, including limited resources, the inherently inflexible nature of bureaucracy, and the involvement of politicians and public managers with minimal understanding of e-governance. To assist government agencies in overcoming these barriers, a project management model and set of best practices have been developed by applying the uses and gratifications communication theory to a synthesis of available research and reports on federal e-governance. This guidebook is designed to provide practitioners with the information and tools necessary to efficiently and effectively plan, implement, and manage e-governance projects to better serve their constituencies.

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